1Exchange only
We offer exchange only on products. We do not accept returns for a refund. Every product is checked and energised before dispatch, so please read this policy before ordering.
2Request within 24 hours
An exchange request must reach us within 24 hours of delivery. Send your order number with clear photos (and the unboxing video, if you have one) on WhatsApp or by email. Requests received after 24 hours of delivery cannot be accepted.
3Which items can be exchanged
Items that arrive damaged, defective or different from what you ordered. The product must be unused and returned in its original packaging with its certificate and all accessories. Items that have been worn, energised by you, altered or damaged after delivery cannot be exchanged.
4Exchange timeline
Once your request is approved and we receive the item back, the replacement is delivered within 7–10 days.
5Shipping charges
Shipping charges for the exchange (sending the item back to us and delivering the replacement) are chargeable and are paid by the customer.
6Consultations, reports and poojas
These are personal services and cannot be returned or exchanged. A consultation can be rescheduled once if you tell us at least 24 hours before the session, and a pooja date can be changed up to 48 hours before. Kundali reports cannot be cancelled once work on them has started. If we are unable to provide a booked service, you will receive a full refund to your original payment method within 7–10 working days.
Questions about this policy?